The average ecommerce website owner relies on a number of different avenues to evaluate their online store’s performance, and to determine what might be done to improve it. This could include things like reading user surveys, customer posts on social networks, and frequently asked questions, but these can only offer so much insight. The most valuable information is real user data that must be collected by specialized software. The statistics and metrics gathered by these types of software arm the ecommerce website owner with robust and actionable data. Since 2005, Google Analytics has become the most popular analytics software due to its ties to the Google search engine and Google Adwords. This, combined with the fact that it is completely free for the majority of its users has given Google Analytics a dominating market share. A paid premium version does exist for enterprise ecommerce websites.
What is Google Analytics?
Google Analytics is a web analytics software and service that tracks all website traffic to your website. The data gathered can then be viewed in a number of intuitive, customizable reports. It is by far the most frequently used analytics software around, due to its robust feature set and alluring price tag (free for the majority of users). Additionally, GA isn’t just for websites; it can be used with mobile apps, digital kiosks and more.
How Does Google Analytics Work?
Simply collecting data can be valuable, but without meaningful extraction that data is just a pile of numbers. As such, this data must be analyzed and displayed in a meaningful way. Google Analytics utilizes a four step system to accomplish this feat:
1. Data Collection
2. Data Processing
For an ecommerce site, one of the most important metrics available is revenue. Data processing allows you to view what search engines your revenue is being generated from, the average dollar value per transaction, etc. These are the types of meaningful metrics that are available only after the raw data is processed. It is then displayed in the Google Analytics admin, often combined with graphs and / or other visual elements to make for an even more intuitive experience.
After your analytics data is processed, the data is manipulated to satisfy your specific settings and configuration. For example, you may have chosen to exclude your office’s IP address from the data so that your company’s use of the website does not affect your data. Once this data has been processed, it is sent to the a Google database for storing. Once this data has been processed, it cannot be altered. This is why it is important to create several different views of your website in Analytics, leaving an unfiltered view of your website’s data so that you always have the most accurate raw data, just in case you ever need to go back and look at something that your configuration may have prevented from tracking.
Setting up custom filters allows you to exclude specific IP addresses and much more from affecting your analytical data.
4. Data Reporting
Google Analytics presents this information to its users utilizing a web interface typically accessed at google.com/analytics. This data can also be retrieved by a third party interface using Google’s Core Reporting API. For most purposes, Google’s interface is robust and intuitive enough, but some of the gigantic ecommerce sites may decide to choose a third party software that can better be customized to their exact needs. In fact, some of these companies don’t even use Google Analytics to collect the data, but use a third party service for that as well.
Google Analytics provides the ecommerce website owner with invaluable metrics and insight regarding how users are interacting with their website. From there, the webmaster is able to make informed decisions on how to best improve their ecommerce store.